•  Benefits of Hiring a Professional Cleaning company?

Master Cleaning Services provides stability, resources, and peace of mind. Professional janitorial service companies deliver screened, qualified, trustworthy, dependable cleaners to your door. Individual cleaners can be much less structured. Inconsistent quality, and reliability issues with an individual may cause disagreements that are difficult to resolve.

•  What is Master Cleaning's Guarantee?

We care about our house cleaning service to you, and we're not satisfied if you're not. We ask for performance feedback from all new clients. We want to know if there was even a minor item you noticed. (of course, we love positive feedback too!) Our customer service, and near-obsessive desire to please insures consistent and high quality cleaning.

•  Can I Trust The Cleaners?

YES!!! If we would not trust someone in to clean our own home or office, we're not going to send them to clean yours.

•  Why Does a One-Time Cleaning or First House Cleaning Take Longer Than Maintenance Cleaning?

Cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards. Depending on the initial level of grime and clutter, a first-time cleaning can take 1.50-2.0 times longer than subsequent cleanings. We do not charge a higher rate for one-time cleanings, (as do some companies) but it obviously takes longer to clean a tub or shower that has a lot of build up than a tub that's been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

•  What's The Risk With Hiring an Individual or Subcontractor Cleaning Company?

It's all about the protection you'll get when you open the door of your home or business to a cleaner, the quality of the cleaning job, the guarantee, and who is ultimately responsible for any liability or risk when the day is done.

Anybody can put out an ad offering housecleaning service. There is no way of knowing who or what you'll get when you call. An individual who is hired under the table is a serious risk if they are hurt or disabled on your property. Since they are not covered under Labor and Industries, there is the real possibility that they may sue you for lost wages, damages, or for medical costs. Technically, hiring an individual makes you an employer, which means you can be held liable for injury claims, worker's compensation insurance and unemployment insurance.

It's important to review your home liability insurance to make sure it covers service people in case of injury, and notify your insurer of the relationship. If you hire an individual and they do not pay employment taxes, YOU as the legal employer can be held liable for the taxes due to the IRS.

Hiring a company that pays all employment taxes and carries Labor and Industries insurance coverage protects you. Unfortunately, many 'cleaning companies', do NOT carry liability insurance. If your belongings are damaged, (and accidents do happen on occasion) you will have no easy compensation recourse. Employee honesty bonding insurance is sadly lacking in our industry. A bond is insurance that protects the client and compensates them if an employee is guilty of theft.

Cleaning companies that hire subcontractors have risks. The individuals hired as a subcontractors are independent and can be considered a vendor of the company you hire. They have not been trained by the company, (the IRS has very stringent rules on this) and are not covered by Labor and Industries. The risks associated with certain types of house cleaning services is not generally known by the public.